Last updated 5 November 2026

Privacy Policy

This policy explains what personal data we collect when you use this website and our services, why we collect it and what rights you have. We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Wrist Concierge is a trading name of OHOMARKET LLP, a limited liability partnership registered in England and Wales under number OC445333, with its registered office at Stoney Works, 8 Stoney Lane, London, SE19 3BD, United Kingdom (“we”, “us”). We are the controller of your personal data. Contact: ohomarketllp@gmail.com.

What we collect

• Booking details you enter in our form: name, email, WhatsApp or Telegram contact, country, what you are looking for, budget range, date and your message.
• Correspondence: emails and messages you send us, and the photos or videos you share during a service.
• Consultation notes: our notes from your call and the shortlist we prepare. We do not record calls unless we both agree to it beforehand.
• Payment details: payments are handled by our payment provider. We receive confirmation of payment and limited details such as your name and the amount; we never see or store your full card number.
• Technical data: our server keeps short logs (IP address, browser type, pages requested, time) to keep the website secure and working.

Why we use it and our legal basis

• To arrange and deliver your consultation or concierge service, and to reply to your enquiry. Basis: taking steps at your request before a contract, and performing the contract.
• To take payment and keep accounting records. Basis: contract, and our legal obligations.
• To keep the website secure and prevent misuse. Basis: our legitimate interests.
• To send you occasional news, only if you ask for it. Basis: your consent, which you can withdraw at any time.

Who we share it with

We do not sell your personal data. We share it only with service providers that help us run the business, under contracts that require them to protect it: our website hosting provider, email provider, video call platform you choose (Zoom, Google Meet or WhatsApp), payment provider and professional advisers such as accountants. We may disclose data where the law requires it.

International transfers

Some of our providers process data outside the UK. When that happens, we rely on UK adequacy regulations or on the International Data Transfer Agreement or Addendum approved by the Information Commissioner, so that your data stays protected.

How long we keep it

• Enquiries that do not lead to a booking: up to 12 months after our last contact.
• Client records and payment records: 6 years after the end of the service, as required for tax and accounting.
• Server logs: up to 30 days.

Your rights

You have the right to access your personal data, to have it corrected or erased, to restrict or object to our use of it, to data portability, and to withdraw consent at any time where we rely on consent. To use any of these rights, email ohomarketllp@gmail.com. We reply within one month.

If you are unhappy with how we handle your data, please tell us first. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113. If you live in the European Union, you can also complain to the data protection authority in your country.

Children

Our services are for adults. We do not knowingly collect data from anyone under 18.

Cookies

See our Cookie Policy.

Changes

We will post any changes to this policy on this page and update the date at the top.